Know the simple details before your treatment begins
Hoi An Massage Etiquette: Tipping, What to Wear & Booking Tips
Good spa etiquette is mostly clear communication—not a list of rules to memorise.
Wear something comfortable, arrive with time to check in and tell the therapist what pressure feels right. Tipping in Vietnam is discretionary rather than compulsory; focus first on choosing the correct treatment and confirming its current price.
August 29, 2026 · 10 min read
Tipping
Optional, not an obligation
Comfort
Speak up before and during treatment
Confirmation
Wait for Serena before arriving
Before the appointment
Confirm the treatment, duration, price and arrival time in one message
A useful booking request names the service, duration, number of guests and preferred time. Add one realistic alternative when your schedule allows. The form is a request until Serena confirms therapist and room availability, so do not begin travelling to the spa based only on the submitted screen.
Mention pregnancy, recent injury, allergies, skin sensitivity or another relevant health concern before confirmation. A spa can help review comfort and treatment suitability, but massage is not medical diagnosis or care. Seek qualified advice when appropriate.
- ✓State the exact treatment and duration for each guest.
- ✓Give a preferred time and one workable alternative.
- ✓Share pressure preferences and areas to avoid.
- ✓Wait for confirmation before planning your arrival.
Tipping and departure
Tipping after a massage in Vietnam is appreciated when you choose it, but it is not compulsory
Vietnam’s official tourism website describes tipping as more common in spas than in restaurants while also noting that travellers are under no obligation to tip. Treat a tip as a personal response to service, not as a hidden part of the listed treatment price.
Before leaving, check your belongings and avoid placing an immediate fixed commitment after the advertised treatment time. The complete spa visit includes consultation, changing and departure as well as the massage itself.
Before you send the request
Questions travellers ask before booking
Open daily 9:00 AM – 10:00 PM · 127 Nguyen Duy Hieu, Hoi An Dong
Do you tip after a massage in Hoi An?+
You may tip when you feel the service warrants it, but tipping is not compulsory in Vietnam. It should remain separate from the clearly listed treatment price.
What should I wear to a massage in Hoi An?+
Arrive in comfortable everyday clothing. Follow Serena’s preparation and changing guidance for the specific service once it is confirmed.
How early should I arrive at Serena Spa?+
Allow enough time to check in and discuss pressure, sensitive areas and relevant health information. Ask Serena for the recommended arrival time when confirming your booking.
Is it acceptable to talk during a massage?+
Yes. Speak whenever you need pressure, temperature, positioning or another comfort detail adjusted. You can otherwise keep the session as quiet as you prefer.
Can I book a Hoi An massage for two people?+
Yes. Add one treatment for each guest and ask to start together. Serena will confirm therapist, room and timing availability.
Ready when you are
Choose one treatment, share what feels comfortable and let Serena confirm the rest.
Review the current price, send your preferred time and include pressure or sensitivity notes. You do not need to know every custom before making a good booking.
